Refunds, cancellations and rescheduling
What clients purchase
Clients purchase professional consulting services — consultations, business assessments, written recommendations, action plans and related digital materials. Clients are not purchasing funding, credit outcomes or any guaranteed financial result.
When payment is due
Payment becomes due as stated in the applicable service agreement or proposal, typically before the scheduled consultation or delivery of any assessment. Engagements are not scheduled or delivered until payment has been received.
Cancellations
Clients may cancel a scheduled consultation by providing notice of at least [INSERT CANCELLATION NOTICE PERIOD]. Cancellation requests should be sent to contact@valyonglobal.com.
Rescheduling
[INSERT RESCHEDULING POLICY]
Refund eligibility
[INSERT REFUND ELIGIBILITY RULE]
Completed consultations, delivered assessments and digital materials that have already been provided are generally considered rendered services. Any exceptions are stated in the client's service agreement.
How to request a refund
Submit refund requests in writing to contact@valyonglobal.com with your name, business name and the date of service. Approved refunds are returned through the original payment method by the third-party payment processor.
Related terms
This policy should be read together with our Terms of Service and Disclaimer.